One inbox, and nothing waiting in it by accident.
Most businesses have four or five places a customer can reach them, and no single place where all of it lands. Automation fixes the plumbing first, then takes over the reading and the routing.
Where the week actually goes.
Enquiries arrive by email, web form, WhatsApp, social messages and the phone. Each one lives in its own app, each app has its own notification, and the only thing joining them together is a person remembering to check all five.
The cost is rarely a lost enquiry that somebody notices. It is the slow ones: the message answered on Thursday that should have been answered on Monday, by which point the customer has been quoted elsewhere.
Automations that pay for themselves first.
We would not build all of these at once. We would pick the one costing you the most hours, ship it, and let it fund the next.
- Every channel into one inbox — Email, web forms, WhatsApp, Facebook and Instagram messages and voicemail transcripts pulled into a single queue with the customer's history attached.
- Classification and routing — Each message read and categorised as a new enquiry, an existing customer, a supplier, a complaint or noise, then routed to the person or team that owns it.
- Drafted replies — Routine messages answered with a draft written in your tone from your own documentation, waiting for one person to approve rather than compose.
- Urgency and escalation — Anything time-sensitive or unhappy pushed straight to a named person, instead of queuing politely behind a supplier invoice.
- Nothing left unanswered — Messages that have gone quiet without a resolution resurface, so the failure mode is a nudge rather than silence.
- Summaries before the meeting — Every thread with a customer condensed into what was asked, what was promised and what is outstanding.
- Call and meeting notes — Calls transcribed, summarised and filed to the right record with the actions pulled out.
AI automation, applied to your industry.
The shape of the work changes with the paperwork and the regulator. These pages cover what we build and automate for each.
Other areas we automate.
Your First Call Is Not a Sales Pitch
We will explain exactly how the model works and give you an honest recommendation, even if that recommendation is not Adola.
