Clinical admin that stops eating the clinic.
Custom business software for private clinics, dental and physiotherapy practices, veterinary groups and independent providers. Records, bookings, recalls and billing in one system, so clinicians spend their time on patients.
What we hear from private healthcare and clinics businesses.
Clinics buy practice management software, then buy a booking tool, then buy something for forms, then discover that reporting means exporting three spreadsheets and matching them by name. Every additional system adds a place for a patient to fall through.
The commercial side suffers quietly. Recalls that do not go out, plans that are never followed up, and claims that are submitted late are all invisible until someone counts them.
What we would build
One clinical and commercial system, built around your treatments, your clinicians and the way patients actually move through the clinic.
- Patient records and treatment plans — Clinical notes, history, imaging and plans on one record, with the plan tracked through to completion rather than noted once.
- Booking, diaries and recalls — Multi-clinician diaries with the rules your clinic actually uses, and recalls that are part of the system rather than a monthly task.
- Consent and clinical forms — Forms completed before the appointment, stored against the record, and versioned so you can prove what was signed and when.
- Insurer and self-pay billing — Claims, shortfalls and self-pay handled in one flow, with the codes and evidence attached at the point of treatment.
- Patient portal — Appointments, documents, plans and payments in one secure place, which removes most inbound calls to reception.
- Clinic performance — Utilisation, conversion, plan uptake and revenue per clinician, from the same records the clinic already keeps.
What we would automate
The follow-up that reception never has time for and the paperwork that follows every appointment.
- Recalls and reminders — Due patients contacted on schedule through the channel they respond to, with the clinic's tone rather than a template.
- Missed appointment follow-up — Non-attendances chased and rebooked automatically, which is usually the cheapest revenue in the building.
- Letters and reports — Referral letters and treatment summaries drafted from clinical notes for a clinician to check and sign.
- Insurance claim preparation — Claims assembled with the right codes and evidence, and flagged when something is missing before submission.
- Pre-appointment forms — Medical histories and consent chased ahead of the appointment so the clinician is not doing admin in the chair.
- Weekly clinic report — Utilisation, gaps, outstanding plans and unpaid balances summarised and sent every Monday.
Building software for private healthcare and clinics
UK hosting, encryption, role-based access and a full audit trail as standard. Where a build touches NHS data or needs the DSP Toolkit, that is scoped explicitly at the start rather than discovered later.
It can, but the first question is whether it should. Often the better first phase is to build what is missing, such as recalls, plans and reporting, and leave a working clinical record alone.
Yes, and group reporting is usually the reason a group calls us. Consistent data across sites is difficult to buy and straightforward to build.
Your First Call Is Not a Sales Pitch
We will explain exactly how the model works and give you an honest recommendation, even if that recommendation is not Adola.
